For information on troubleshooting, please download the following guide or refer to the steps below.
Portable SSD Software Compatibility Troubleshooting Guide for MacOS
Background
macOS security policies are continuously updated, so some users may encounter software that is not distributed by Apple incompatible with macOS. Portable SSD Software included in Samsung Portable SSDs may run into such incompatibility issue.
[Examples]
A “System Extension Blocked” message appears when installing Samsung Portable SSD Software.
Example of error message
“No Samsung Portable SSD is connected.” message appears even though the Samsung Portable SSD Software has been installed on the device running macOS
Example of error message
Troubleshooting Guide
The issues vary depending on the macOS version. If you encounter a problem when running the Samsung Portable SSD software on macOS, please follow the steps below:
1. Check which version of macOS your system is running and whether you have the latest version
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